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Crosby Burns

Author Bio

Crosby Burns works with clients to advance positive, trust-building experiences across all levels of government. He is a former management consultant with McKinsey and public sector leader in Massachusetts.

Articles attributed to Crosby Burns

Improving government customer experience: Insights from rankings and research analysis

CX is having a moment in government. But many leaders don’t know where to start or what “good” looks like. New research from Qualtrics across all 50 states answers these and other questions. ...

By Crosby Burns

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